Returns

The returns terms on this Site are only applicable to Products purchased on the Site. Please contact your retailer for all other returns and exchanges. Please note that we only accept returns for refund.
Grow Kindly returns department operates Monday-Friday from Melbourne, Australia.

1. Click here to submit a return

2. Please ensure you include in the comments section why you are requesting a refund, as well as the details or which item/s you are returning.

3. If the product you have received is incorrect or faulty, please email us at hello@growkindly.com.au

4. Once your products are received by Grow Kindly, we will send you an acknowledgement of receipt of your returned products and will inspect them.

Please note that NO returns or exchanges can be made in person.
NO returns or refunds on items sold during seasonal sales.
Grow Kindly cannot accept COD deliveries.
Please contact our Customer Service Team if you have special requirements regarding the return of Product at this email: hello@growkindly.com.au

FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR

Grow Kindly takes great pride in their reputation for quality, and we provide the legally required warranty against defects and faults as follows:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where permitted by law, all other rights are excluded.
In order to make a claim under the preceding paragraph You must return the Product:
- in accordance with the protocol in the section above titled RETURNS; and
- accompanied by a valid proof of purchase.

Grow Kindly will reimburse any reasonable shipping charges for return of goods that are deemed faulty.

GENERAL RETURNS POLICY
If You change your mind, or make a wrong decision, Grow Kindly will happily assist You with a refund, provided the Products:
- are in saleable condition
- are in their original packaging with all tags, labels & hygienic protector still intact
- have not been worn, damaged or washed
- are accompanied by a valid proof of purchase including original invoice
- are returned up until 14 days from the date of purchase
Product costs will be refunded to the original card of purchase.
Return shipping to Grow Kindly must be via a prepaid & traceable method to ensure safe and documented delivery. Grow Kindly takes no responsibility for missing incoming deliveries. The Products are Your responsibility until they reach Grow Kindly. Please ensure you package your return to prevent any damage to the items or boxes. Grow Kindly is not responsible for any items that are returned to it in error.
The original shipping charges are not refundable. All returns via our returns portal will be charged postage at Grow Kindly normal rates.